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Q. Do I will need to invest in a new help agreement if I switch purposes on my Cisco SRE module? A. No. The Cisco SASU contract hooked up to the Cisco SRE module covers all latest and future purposes that may well run on that module. Q. Do I require to buy a new support agreement if I move apps from one particular Cisco SRE module to yet another? A. The reply is dependent on the product of Cisco SRE to which the app is relocating and no matter whether there is previously a SASU deal connected to that module. Consider 3 cases: 1. If the Cisco SRE to which the app moves currently has a SASU contract attached, help for the program would carry on. 2. If the program moves from one model of Cisco SRE (for example, SRE 710 SM) that has SASU attached to the same model of Cisco SRE (for example, SRE 710 SM) that does not have SASU connected, as extended as you inform Cisco about the move a new SASU contract is not needed. The phrases and problems of the authentic SASU agreement would keep on to implement. 3. If the software moves from just one design of Cisco SRE (for case in point, SRE 710 SM) that has SASU hooked up to a various type of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU connected, you have to invest in a new SASU contract that covers the purposes on the Cisco SRE 910 SM. You can use a credit score from the first SASU agreement toward buy of the new just one. Remember to inquire with your regional Cisco account representative. Q. Does Cisco SMARTnet aid cover spares? A. The Cisco SMARTnet agreement covers the two the technique and spares. You must notify Cisco, however, when you swap a part of the router with a spare to make sure continued assist coverage. Q. Is the Cisco SMARTnet Service protection various for system and spare aspect quantities on Cisco SRE modules? A. No. Technique and spare aspect quantities are offered with the similar Cisco SMARTnet Service protection. You ought to notify Cisco, however, when you swap a element of the router with a spare to make sure continued assistance protection. Q. Are multiyear aid contracts readily available for the SRE module or for the apps? A. Multiyear SASU contracts for programs running on SRE modules are offered in two- and 3-12 months renewable phrases. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules aid discipline-replaceable difficult disks. Does my assist deal protect tricky disk substitution? A. A Cisco SMARTnet Company contract on the Cisco ISR G2 chassis includes hardware replacement, such as the subject-replaceable hard drives. Q. What is the return-products-authorization (RMA) process for blank Cisco SRE modules? A. The RMA procedure for Cisco SRE modules follows our standard support suggestions. Guarantee assistance is furnished by the position of sale. Prospects need to contact their approved Cisco reseller or spouse for assistance. Customers who obtained straight from Cisco ought to make contact with us by means of our Purchaser Interaction Community (CIN). Q. What is the RMA procedure for Cisco SRE modules with preinstalled applications this sort of as the Cisco SRE 710 transported with Cisco Unity Categorical? Will the substitution Cisco SRE 710 module be delivered with Cisco Unity Convey preinstalled? A. The Cisco SRE module will be shipped with the back again blank. When you be given the module, download the SRE software, Cisco Unity Specific in this example, from Cisco Connection On the net and set up it on the blank Cisco SRE module. Use the program licenses from the unique Cisco SRE module to activate the new app. Q. What is the RMA process for Cisco SRE modules with AXP furthermore a third-get together app these as a Cisco SRE 910 delivered with AXP and Infoblox Core Services? Will the alternative Cisco SRE 910 ship with AXP and the 3rd-celebration application preinstalled? A. The RMA procedure is the identical as explained earlier on the other hand, except otherwise set forth in supplemental terms and conditions to the Conclude Person License Arrangement, software program from unbiased application distributors that is applied with the Cisco SRE modules is topic to the conditions and problems of conclude-user license agreements or comparable contracts offered by the applicable independent application vendor. Q. Can just one chassis carry a number of SASU contracts? If so, do they all need to have to have the identical conclusion day? A. Because a chassis can have multiple Cisco SREs, it is needed to order a support contract for every, but each and every of the service orders can be set below a single SASU agreement. The services orders can have the similar end date if applied to one contract when buying, even if they are obtained at various instances. Q. Do numerous SASU contracts have to have the exact same conclude day as the Cisco SMARTnet contract on the chassis? A. The SASU contract and the Cisco SMARTnet contract can have the similar conclusion date, but they do not have to.