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Q. Do I need to invest in a new assistance deal if I switch purposes on my Cisco SRE module? A. No. The Cisco SASU agreement attached to the Cisco SRE module addresses all current and upcoming apps that could run on that module. Q. Do I need to obtain a new assistance agreement if I shift programs from a single Cisco SRE module to another? A. The reply is dependent on the product of Cisco SRE to which the software is going and no matter if there is already a SASU contract connected to that module. Think about a few scenarios: 1. If the Cisco SRE to which the app moves currently has a SASU agreement attached, help for the program would continue. two. If the application moves from one particular design of Cisco SRE (for case in point, SRE 710 SM) that has SASU connected to the identical product of Cisco SRE (for instance, SRE 710 SM) that does not have SASU attached, as extended as you inform Cisco about the shift a new SASU agreement is not essential. The terms and circumstances of the unique SASU contract would proceed to implement. 3. If the software moves from one particular type of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to a various type of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU connected, you must acquire a new SASU agreement that addresses the programs on the Cisco SRE 910 SM. You can utilize a credit from the unique SASU agreement toward buy of the new one particular. Please inquire with your community Cisco account consultant. Q. Does Cisco SMARTnet assistance address spares? A. The Cisco SMARTnet contract handles both the process and spares. You need to notify Cisco, however, when you exchange a component of the router with a spare to guarantee continued assist coverage. Q. Is the Cisco SMARTnet Support coverage different for program and spare aspect figures on Cisco SRE modules? A. No. Technique and spare part quantities are offered with the very same Cisco SMARTnet Provider protection. You have to notify Cisco, nonetheless, when you swap a part of the router with a spare to make sure ongoing support coverage. Q. Are multiyear support contracts accessible for the SRE module or for the apps? A. Multiyear SASU contracts for apps jogging on SRE modules are obtainable in two- and three-yr renewable conditions. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assist industry-replaceable hard disks. Does my aid contract cover difficult disk substitute? A. A Cisco SMARTnet Service contract on the Cisco ISR G2 chassis involves components alternative, which includes the industry-replaceable tricky drives. Q. What is the return-components-authorization (RMA) approach for blank Cisco SRE modules? A. The RMA method for Cisco SRE modules follows our regular support tips. Warranty help is furnished by the level of sale. Customers ought to speak to their licensed Cisco reseller or companion for assist. Buyers who acquired straight from Cisco should make contact with us by means of our Purchaser Interaction Community (CIN). Q. What is the RMA course of action for Cisco SRE modules with preinstalled programs these as the Cisco SRE 710 shipped with Cisco Unity Express? Will the substitution Cisco SRE 710 module be shipped with Cisco Unity Specific preinstalled? A. The Cisco SRE module will be transported with the again blank. When you receive the module, download the SRE program, Cisco Unity Specific in this illustration, from Cisco Connection On the web and set up it on the blank Cisco SRE module. Use the app licenses from the authentic Cisco SRE module to activate the new application. Q. What is the RMA process for Cisco SRE modules with AXP furthermore a third-social gathering application these as a Cisco SRE 910 transported with AXP and Infoblox Core Services? Will the substitution Cisco SRE 910 ship with AXP and the third-party app preinstalled? A. The RMA course of action is the very same as explained earlier nevertheless, unless of course otherwise set forth in supplemental conditions to the Stop User License Arrangement, software program from unbiased software program sellers that is utilized with the Cisco SRE modules is topic to the terms and problems of finish-consumer license agreements or very similar contracts presented by the relevant impartial application vendor. Q. Can just one chassis carry multiple SASU contracts? If so, do they all require to have the similar stop date? A. Because a chassis can have many Cisco SREs, it is important to order a services agreement for each, but every single of the services orders can be put beneath a solitary SASU agreement. The services orders can have the exact same stop date if used to a single contract when purchasing, even if they are obtained at distinct moments. Q. Do a number of SASU contracts have to have the same conclusion day as the Cisco SMARTnet contract on the chassis? A. The SASU contract and the Cisco SMARTnet agreement can have the very same conclude day, but they do not have to.