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Q. Do I need to obtain a new assist contract if I switch applications on my Cisco SRE module? A. No. The Cisco SASU agreement attached to the Cisco SRE module handles all latest and foreseeable future purposes that may run on that module. Q. Do I want to purchase a new assistance contract if I shift applications from a single Cisco SRE module to yet another? A. The remedy depends on the type of Cisco SRE to which the software is shifting and regardless of whether there is by now a SASU deal attached to that module. Think about a few circumstances: one. If the Cisco SRE to which the software moves currently has a SASU contract connected, assistance for the application would keep on. two. If the application moves from 1 model of Cisco SRE (for instance, SRE 710 SM) that has SASU attached to the identical model of Cisco SRE (for case in point, SRE 710 SM) that does not have SASU attached, as very long as you inform Cisco about the transfer a new SASU deal is not needed. The terms and ailments of the first SASU deal would continue to implement. three. If the app moves from 1 model of Cisco SRE (for illustration, SRE 710 SM) that has SASU connected to a various product of Cisco SRE (for example, SRE 910 SM) that does not have SASU connected, you should purchase a new SASU deal that handles the apps on the Cisco SRE 910 SM. You can utilize a credit score from the original SASU contract towards acquire of the new just one. Please inquire with your neighborhood Cisco account consultant. Q. Does Cisco SMARTnet aid cover spares? A. The Cisco SMARTnet deal covers both the program and spares. You need to notify Cisco, however, when you change a part of the router with a spare to make certain continued aid protection. Q. Is the Cisco SMARTnet Company coverage different for program and spare portion figures on Cisco SRE modules? A. No. System and spare element quantities are offered with the exact same Cisco SMARTnet Support protection. You have to notify Cisco, however, when you substitute a part of the router with a spare to guarantee ongoing help protection. Q. Are multiyear assistance contracts accessible for the SRE module or for the purposes? A. Multiyear SASU contracts for applications managing on SRE modules are readily available in two- and three-year renewable phrases. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules help discipline-replaceable tough disks. Does my assist deal cover tough disk substitution? A. A Cisco SMARTnet Support contract on the Cisco ISR G2 chassis includes hardware alternative, like the industry-replaceable tricky drives. Q. What is the return-materials-authorization (RMA) approach for blank Cisco SRE modules? A. The RMA process for Cisco SRE modules follows our common assistance suggestions. Guarantee assistance is furnished by the point of sale. Buyers must speak to their authorized Cisco reseller or partner for aid. Clients who obtained specifically from Cisco ought to contact us via our Purchaser Interaction Community (CIN). Q. What is the RMA process for Cisco SRE modules with preinstalled purposes these as the Cisco SRE 710 transported with Cisco Unity Express? Will the substitution Cisco SRE 710 module be shipped with Cisco Unity Specific preinstalled? A. The Cisco SRE module will be shipped with the again blank. When you be given the module, obtain the SRE app, Cisco Unity Categorical in this illustration, from Cisco Connection On the net and install it on the blank Cisco SRE module. Use the program licenses from the authentic Cisco SRE module to activate the new software. Q. What is the RMA process for Cisco SRE modules with AXP additionally a third-occasion software such as a Cisco SRE 910 shipped with AXP and Infoblox Core Companies? Will the alternative Cisco SRE 910 ship with AXP and the 3rd-social gathering app preinstalled? A. The RMA approach is the very same as described beforehand on the other hand, unless otherwise established forth in supplemental phrases to the Stop Person License Agreement, software program from unbiased software package sellers that is applied with the Cisco SRE modules is matter to the terms and problems of finish-user license agreements or similar contracts presented by the applicable unbiased application vendor. Q. Can just one chassis carry multiple SASU contracts? If so, do they all need to have to have the very same end date? A. Mainly because a chassis can have numerous Cisco SREs, it is necessary to order a services deal for each, but every single of the company orders can be put beneath a solitary SASU contract. The company orders can have the exact same stop date if used to one deal when buying, even if they are obtained at distinct instances. Q. Do many SASU contracts have to have the same end date as the Cisco SMARTnet contract on the chassis? A. The SASU deal and the Cisco SMARTnet agreement can have the similar stop date, but they do not have to.