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Q. Do I require to buy a new support deal if I switch apps on my Cisco SRE module? A. No. The Cisco SASU contract attached to the Cisco SRE module addresses all current and upcoming applications that may possibly operate on that module. Q. Do I need to have to acquire a new support deal if I shift purposes from 1 Cisco SRE module to yet another? A. The solution depends on the model of Cisco SRE to which the application is going and whether or not there is presently a SASU agreement attached to that module. Think about three circumstances: 1. If the Cisco SRE to which the app moves by now has a SASU deal hooked up, support for the app would proceed. two. If the application moves from one particular design of Cisco SRE (for case in point, SRE 710 SM) that has SASU connected to the identical design of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU hooked up, as long as you inform Cisco about the shift a new SASU agreement is not expected. The terms and ailments of the authentic SASU deal would continue on to use. three. If the app moves from one particular product of Cisco SRE (for example, SRE 710 SM) that has SASU connected to a different type of Cisco SRE (for instance, SRE 910 SM) that does not have SASU attached, you ought to invest in a new SASU deal that handles the programs on the Cisco SRE 910 SM. You can implement a credit score from the unique SASU contract towards buy of the new one. Make sure you inquire with your local Cisco account consultant. Q. Does Cisco SMARTnet assist address spares? A. The Cisco SMARTnet deal handles equally the system and spares. You should notify Cisco, on the other hand, when you swap a part of the router with a spare to ensure continued assist protection. Q. Is the Cisco SMARTnet Service protection diverse for system and spare element numbers on Cisco SRE modules? A. No. Technique and spare aspect quantities are offered with the very same Cisco SMARTnet Service coverage. You need to notify Cisco, nevertheless, when you change a part of the router with a spare to make certain ongoing aid coverage. Q. Are multiyear assist contracts available for the SRE module or for the purposes? A. Multiyear SASU contracts for apps running on SRE modules are offered in two- and three-calendar year renewable terms. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support area-replaceable hard disks. Does my aid agreement address challenging disk substitution? A. A Cisco SMARTnet Services deal on the Cisco ISR G2 chassis involves hardware substitute, like the discipline-replaceable challenging drives. Q. What is the return-resources-authorization (RMA) method for blank Cisco SRE modules? A. The RMA course of action for Cisco SRE modules follows our common help tips. Warranty assistance is offered by the place of sale. Consumers really should make contact with their approved Cisco reseller or partner for support. Consumers who purchased specifically from Cisco should get in touch with us via our Purchaser Interaction Network (CIN). Q. What is the RMA approach for Cisco SRE modules with preinstalled apps these kinds of as the Cisco SRE 710 transported with Cisco Unity Convey? Will the substitution Cisco SRE 710 module be delivered with Cisco Unity Express preinstalled? A. The Cisco SRE module will be delivered with the again blank. When you obtain the module, down load the SRE app, Cisco Unity Specific in this case in point, from Cisco Link On the net and set up it on the blank Cisco SRE module. Use the software licenses from the authentic Cisco SRE module to activate the new software. Q. What is the RMA course of action for Cisco SRE modules with AXP additionally a 3rd-social gathering app these as a Cisco SRE 910 shipped with AXP and Infoblox Core Companies? Will the substitute Cisco SRE 910 ship with AXP and the third-celebration program preinstalled? A. The RMA course of action is the same as explained previously even so, except if normally set forth in supplemental conditions to the Finish Person License Agreement, computer software from independent software distributors that is employed with the Cisco SRE modules is subject to the conditions and ailments of finish-person license agreements or related contracts supplied by the relevant unbiased software vendor. Q. Can just one chassis carry several SASU contracts? If so, do they all require to have the similar stop day? A. Mainly because a chassis can have a number of Cisco SREs, it is essential to buy a support contract for every, but every single of the services orders can be set beneath a solitary SASU agreement. The service orders can have the very same conclude day if applied to 1 deal when purchasing, even if they are bought at different occasions.

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Q. Do several SASU contracts have to have the same conclude day as the Cisco SMARTnet deal on the chassis? A. The SASU deal and the Cisco SMARTnet contract can have the exact same finish date, but they do not have to.